Cancellation Policy

Committed to providing the best service to all our clients

Reservation Commitment

Making your reservation implies acceptance of our terms. We are committed to providing a personalized and excellent service to our clients.

To cancel your appointment, you must do so at least 48 hours in advance.

Reschedule your appointment through our portal to avoid losing your deposit, as it is non-refundable. Cancellations must be made exclusively through our website. Cancellations via social media or email are not accepted.

What happens if I don't show up?

If you do not show up for your appointment or fail to reschedule at least 48 hours in advance, you will be required to pay 50% of the reserved services.

Specific Conditions for Cosmetic Tattoo Services

  • The deposit is non-refundable under any circumstances.
  • It is necessary to have 3 hours of availability on the day of your appointment.
  • You are not allowed to bring guests or minors to your appointment.
  • It is important that you can disconnect during the procedure, so cell phone use is not permitted.

Exceptional Circumstances

We understand that emergencies or unforeseen last-minute situations may arise.

In exceptional cases, you can contact us at:

11 6159-2591

Our team will evaluate each case individually and with understanding.

A commitment to excellent service is mutual

This policy helps us better organize our schedules and provide an excellent service to all our clients. We appreciate your understanding and cooperation so that more people can enjoy our services.